Transformation advisory · Organizations in transition

The operator who builds
the infrastructure and stays
until it works.

We don't leave until structure produces results.

We partner with senior leaders navigating acquisitions, turnarounds, and operational overhauls, embedding with existing teams to diagnose fast, build the plan, and stay until the structure runs on its own.

Work with us See the work
400%
Revenue growth through GTM integration, PE portfolio
99%
Cycle time reduction, 164 days to 4 hours
17
Business units unified on one platform
20+
Years building things organizations can run without us
Organizations served
McKinsey & Company IBM KPMG IHG Bank of Montreal Equifax Coca-Cola
About

Built on a different
conviction.

"Most consulting models are built around staying. I built one around leaving."

Most consultants are trained to make themselves indispensable. Bring a team, do the work for the client, and leave them needing you again next quarter. That's the model.

Carmen built Metric Strategy Partners on a different conviction: organizations already have capable people. What they're missing is structure, clear processes, the right systems, and someone who can build both alongside the team that has to run them.

After starting independently in 2005 and building through 100+ engagements across enterprise, PE-backed, and mission-driven organizations, the frameworks and methodologies took shape. Carmen worked as an external advisor and consultant at McKinsey and as an Associate Partner at IBM, then returned to independent practice with a clearer model than when she left.

Metric Strategy Partners launched in 2023, not as a rebrand, but as a structure built around what the work had already proven. The C Corporation was the practice. MSP is the methodology.

01
We embed, not advise
We work alongside your existing team, not as outside observers. Your people build it with us, so they can run it without us.
02
We stay until it works
The engagement isn't over when the deck is done. It's over when the structure is running, the team owns it, and the results are visible.
03
You keep everything
Every framework, template, workflow, and system we build belongs to your organization. No proprietary methodology you need a license to keep using.
Carmen Jackson, Founder & Managing Principal, Metric Strategy Partners
Carmen Jackson
Founder & Managing Principal

Independent consultant since 2005, external advisor and consultant at McKinsey, Associate Partner at IBM. Over 100+ engagements across PE-backed companies, enterprise platforms, and mission-driven organizations. The C Corporation was the practice. Metric Strategy Partners, launched in 2023, is the methodology it produced.

I am not the consultant who makes PowerPoints. I am the operator who builds the infrastructure and stays until it works.

McKinsey External Advisor IBM Associate Partner PE Transformation Salesforce CoE BS Mech. Engineering
Los Angeles & Atlanta · Available for travel
What we do

Three situations.
One approach.

The Metric-™ service suite is the delivery mechanism, the packaged tools, frameworks, and programs we've refined across 100+ engagements. The situations below are what bring clients to us.

PE Portfolio 01
GTM Integration

Post-acquisition commercial activation. We build the GTM strategy, CRM infrastructure, sales process, and cross-functional ramp plan that turns investment thesis into operational reality.

Metric-Map™  ·  Metric-Fix™  ·  Metric-COE Builder™
Turnaround 02
Operational Turnaround

New leadership, inherited chaos. We diagnose fast, redesign broken processes, build governance infrastructure, and transfer capability so the team can run it after we leave.

Metric-Intake™  ·  Metric-Map™  ·  Metric-Track™
Enterprise 03
Platform Governance

CoE design and buildout, multi-entity CRM rollout, adoption programs, and operating standards built to run without ongoing external support. Every governance model we design is handed to the internal team with the documentation, training, and operating cadence to sustain it independently.

Metric-COE Builder™  ·  Metric-Cadence™  ·  Metric-Advise™
Case studies

The work speaks
for itself.

Every number below is operational, not theoretical. Built with the existing team. Sustained after we left. Full case studies available on request.

Financial Services
99%
Post-acquisition integration
12 business units. 164 days to 4 hours.
The situation

12 independent business units with fragmented platforms, no unified governance, and no path to scale.

The work

Designed governance frameworks, re-engineered processes, unified platforms across 50,000+ users.

The result

99% cycle time reduction. Full capability transferred to the internal team at close.

Request full case study
PE Portfolio
400%
Portfolio buildout & GTM activation
$0 to $15M. 400% revenue pulled forward in 90 days.
The situation

Tier 1 and 2 enterprise accounts across banking and insurance. One major client with a stalled transformation and no path to results.

The work

Rebuilt the client relationship, diagnosed the real problem, resequenced delivery to pull revenue forward.

The result

400% of projected revenue converted in 3 months. Portfolio grew from $0 to $15M.

Request full case study
Hospitality · Global
17
Enterprise CoE buildout
Global CRM CoE built from inception. 17 business units.
The situation

17 business units across US and EMEA operating independently. No governance, no shared standards, duplicated vendor spend.

The work

Built CoE from inception. Established governance, data standards, vendor contracts, and capability programs.

The result

Unified platform delivered on time. 15% technical debt reduction. 1,700+ users. CoE sustained independently.

Request full case study
Financial Services · Data
70M+
High-stakes platform delivery
COO-sponsored integration. Zero disruption. Full adoption.
The situation

Lead to Cash and Call Center platform serving 70M+ consumers and 700+ internal users. Needed modernization without any service disruption.

The work

COO-sponsored program leadership. Coordinated cross-functional delivery across business and technology simultaneously.

The result

Delivered on time. 100% adoption. Zero disruption to consumer-facing infrastructure throughout.

Request full case study
October 2026  ·  Nonprofit Leaders

You leave with a
working plan. Not notes.

The Metric Summit is a two-day working conference for nonprofit executives. You come with your real challenges. You leave with a scoped, built execution plan, ready to run on Monday.

Before
Pre-work intake
At registration, you submit your 2–3 biggest organizational challenges or goals. We analyze them before you arrive and build your workshop materials around your specific situation.
During
Tailored workshops
Two days of facilitated working sessions, not lectures. Each workshop is designed around your submitted challenges, scoping and building your actual execution plan with you in the room.
After
Tangible deliverables
You leave with a scoped execution plan, a 90-day roadmap, and the frameworks to run it. No decoding required. Ongoing support available through Metric-Advise™ and Metric-Track™.
October 2026  ·  Details announced soon
Work with us

Let's start a
conversation.

If you're navigating post-acquisition integration, an operational turnaround, or scaling infrastructure that can't keep up, we'd like to hear about it. We'll respond within 24 hours.

Email
hello@metricstrategypartners.com
Location
Los Angeles & Atlanta · Available for travel and relocation
Engage
Fractional COO · Interim PMO · Embedded transformation · Project-based
Response
Within 24 hours. No sales team. You'll hear directly from our team.